If you don't find an answer to your question on this page, do not hesitate to contact us with your question
Questions on how our website operates
- Do I have to pay for any of your services?
- How do I buy credits?
- What does one credit cost?
- How will the charge for your company show on my credit card statement?
- Do you offer any discounts?
- What determines the cost of opening a message from a woman?
- When can I contact a lady directly?
- What is a friends list?
- What is trust level?
- How can I view a lady's private pictures?
- Can I talk to a lady on the phone?
- Can I videochat with my lady?
- How do I know those women aren't scammers?
- Are these women just trying to get out of their country by marrying a foreigner? Is she going to stay with me after she has moved to the United States?
- Isn't it odd that some women here are looking for a man much older than themselves?
- Are you compliant with the IMBRA law?
- Have any of your clients actually found a wife through your website?
- The toll-free number listed on your site is not working.
- What is your mailing address?
- I haven't received a response to my email inquiry.
- I've sent several emails to your ladies and haven't received any responses.
- I cannot send a message. The system says I have unopened mail from this member.
- Why was my profile rejected?
- I would like to know a little more about your company.
Questions on travelling to Russia and other CIS countries
- How long does it take to get a visa to Russia or Ukraine?
- How safe is it in Russia?
- Can I bring my laptop to Russia ? Do I need an adaptor ?
- How can I connect to the Internet in Russia ?
- Will my radio/CD player/boombox/other electonics work in Russia ?
- Will my cell phone work in Russia ?
- How do I call Russia and other countries of the former USSR ? What does it cost ?
- What is the weather like in Russia?
Questions on visas
- Do I need a visa to go to Russia, and can you help me get one?
- Can you help me with bringing my bride-to-be to my home country?
- What is the process and how much will it cost to bring a woman here?
- How long does it take for a Russian woman to be issued a US visa?
- Can money speed things up?
- Do you have to marry the women in their home country, or can you bring them here to the US ?
You do have to pay for reading other members’ messages, for which you need to purchase credits (see below). If you place a phone call through us, you will be charged for that, as well. The rest of our services, however, are completely free (this includes registering a profile, searching our database and viewing other members’ profiles, sending messages and smiles).
The easiest way is to purchase them online with a credit card (we accept Visa, MasterCard, American Express and Discovery). Just log in to your profile, go to "Buy Credits" and buy the needed amount. If you don’t have a credit card, or don’t want to use it online, there are other options available.
This depends on the amount you buy:
100 credits or more: $1 for each credit
55-99 credits: $1.09 for each credit
20-54 credits: $2 for each credit
It will show as "1st International”, possibly with a phone number and/or some abbreviations, for example, "1st Int'l NTW" or "1ST INTERNATIONAL 800-974-6453".
After opening 15 paid messages from a lady, you can request to have the price of her letters lowered to 5 credits. You are also entitled to this reduction if you have requested the lady's contact information using the expedite service. In case the lady's contact information does not include an email address, the price can be further reduced to 1 credit per letter; however, translation is not provided at this price. If you want to keep using our translation services, the price will have to stay at 5 credits per letter.
A number of factors. Firstly, it depends on the number of men she is corresponding with; the more men she is writing to, the more expensive her letters will be to open (if she stops writing to one or more men, the price will go down). Secondly, it depends on her English skills (if she can’t read and write in English and has to use a translator, the price will be accordingly higher). Thirdly, if the lady has no Internet access at home and has to use a computer at her local dating agency, this will raise the cost, as well.
If you want to get a lady’s direct contact details, you will first need to fill out the IMBRA form, if you haven’t done that already (this concerns US citizens only). After that, there are two options. The first one (recommended) is to open 15 (fifteen) paid messages from the lady (the messages that you open before writing to a lady for the first time are free and don't count); at this point you have the right to request her contact details (or your money back, if for some unlikely reason they cannot be provided). To do this, go to her profile and click the button that says "Send contact info request". The other way is to pay a $50 fee, whereupon we will contact the lady and ask her permission to send you her contact details, but note that this money will not be refunded even if the lady refuses to disclose her contact info. Therefore you should make sure you have her consent before you proceed; if you haven't opened at least one paid message from the woman, you cannot apply for this option. Please note that exchanging personal contact information through our messaging system is not allowed, even if you do have 15 opened messages from a lady; if you want to exchange such information with a lady, contact us.
It is not a list of people a member is corresponding with. To be on a member’s friends list, you have to send them an invitation which they can choose to accept. It can also be the other way around: a member sends you an invitation, and you accept it. Being a "friend" is a mutual thing. That means that if a member is on your friends list, you are automatically on theirs. You can delete any "friend" from your list by logging into your profile, going to "Communicator", then "Friend members", checking those you wish to delete and clicking "Delete from Friend List".
People on your friends list have access to your private photos, which are protected by your private password from everyone else.
Remember that the list of your "friends" is viewable by any member or even a visitor to the site. Having a lot of friends on your list or having just a few, or even none, is a personal choice. Friends listed on members' profiles mean different things to different people. For some, having a lot of friends demonstrates that they are popular. Some prefer not to list any friends to keep their relationships private. Yet for others listing just one person as a friend means they are serious about them. Use your own judgement in interpreting the meaning of a lady’s friends list or lack of it. Factor in the ratings of her pictures (how many votes and the average rating), and her popularity (more credits per letter means more people are writing to her).
The trust level is a credibility rating given to a female profile by our staff. A staff member can rate a profile on one or more of multiple scales: passport scans, live meeting, phone conversation, video, correspondence. Some are rated according to the staff member's own judgement (such as passport scans or phone calls), and others (like correspondence or meetings) according to the feedback we receive from our male members. Combined, these ratings make up the trust level. Each category carries different weight (e.g., feedback on a meeting is more important than the passport scan); the exact formula is complex and classified, so it cannot be used to artificially raise the trust level. A trust level of 100% means that we have received definitive proof that the woman behind the profile is a real person, and all her communications originate from herself. This doesn't mean, of course, that anyone with less than 100% is automatically fake or dishonest, although you should be wary of profiles with a trust level of 40% or less. Note that the absence of a trust level is not the same as a low trust level. A female profile doesn't have a trust level by default and may never get one, unless it gives us a reason to rate it.
Private pictures are password protected, so you will have to write to the lady and request the password. It is better to do this after you have already established communication with that lady.
Yes, you can order an interpreted phone call, which costs 1.8 credits per minute (1 credit if you don’t require translation). This should be done in advance because we need time to contact the lady’s local agency, or the lady herself, and make sure she will be available at the desired time. Please note that exchanging personal contact information during such phone calls is not allowed. Here is some advice on setting up your first phone call.
Yes, you can order an interpreted videocall. You can make your request by email or by phone (USA toll-free: 1-866-Y-SINGLE (1-866-974-6453), UK: +44 (0) 2071935504). The price for videochatting with the lady is 2.5 credits per minute. The minimum call duration is 10 minutes, which means that the system will charge your account for the first 10 minutes automatically when you start talking to the lady. Please make sure you have enough credits on your profile account before starting the videochat. We need time to contact the lady’s local agency, or the lady herself, and make sure she will be available at the desired time therefore the videocall should be ordered in advance. Please note that exchanging personal contact information during your videocall will not be allowed.
Most of the women on our website are represented by local dating agencies, where they contact our representatives in person. Besides, we watch out for suspicious activity: if a member mass mails other members, uses certain words, etc, it triggers a red flag, and we run a thorough check on the member in question. Unfortunately, due to the large number of profiles, it is impossible to filter out all scammers. Therefore we urge our members to be on their guard and notify us of anything suspicious.
We have to say up front that we cannot know the real intentions of our members. However, after you have corresponded with a lady for a while and, preferably, met her in person, you should have a pretty good idea of what she is about. Besides, in order to get unconditional permanent residency in the
It is not uncommon for Russian women to marry older men, which may clash with American stereotypes. If you are going to marry a Russian woman, you might want to learn how to look beyond those. Of course, there are limits. If you are 40 and are looking for an 18-year-old bride, this might be a bit of a stretch, but 2215 years old is ok. Remember that every person has their own standards. Some women don’t mind a significant age difference, while others do. They usually indicate their age preference in their profiles.
Yes, we are fully compliant. Upon request you will get IMBRA release that you might need for applying for her fiancee visa later. We are not happy about this law as it puts a lot of unnecessary burden on us and our clients, and we urge you to sign petitions to repeal it. However, as it stands today, the law is the law, so we are complying with it.
Yes, quite a few. You can read their testimonials.
If you are outside the continental US, you cannot use the
Here is our mailing address and other complete and updated contact information.You can forward all correspondence to this address, including payments, orders, and inquiries.
Most likely, your email provider has blocked the delivery of our email to you, because of its anti-spam policies. Sadly, many email providers, especially those like hotmail, yahoo, and AOL are blocking a lot of legitimate email messages because they suspect them to be SPAM. With today's enormous volume of SPAM on the Internet, email providers have to take steps to protect their users from huge amounts of unsolicited emails. They use automatic filters or rules by which they sort out messages into 3 categories: ones that should be delivered, ones that get deleted, and a category "in between" for those messages that end up in your "Bulk mail", "Junk mail" or similar folder. We never send unsolicited messages to anyone, yet some of our emails to our customers get blocked. If it does not help or you believe that's not the problem, contact us by phone or online chat and and we will be happy to help you. If you haven't received a response to your question via email, fist thing to do would be to check your "Bulk mail", "Junk mail" or similar folder. If it's there, please click "It's not spam" or similar button in your email program.
First of all, login to your account and check your messages. Note that the ladies will not be replying directly to your email, but instead their messages are stored in your account. However, you should receive notifications from us about every message/response received. If you are not receiving them, please read the answer above to make sure you are receiving emails from us. If there are still no messages in your Inbox, make sure that you have a picture in your profile, and it is correctly displayed. Profiles without pictures get almost no replies. If you still get no response to more than 3 messages, let us know, and we will try to find out what's going on.
To protect the privacy of our members and to prevent spam, our system does not allow users to send a message to a member from whom you have 2 or more unopened messages. If you want to send him or her a message, you need to go back to your Communicator and open mail from her or him first. If you have accidentally deleted those unopened messages, please contact the administrator.
If your profile was rejected, it must have violated some of our rules or seemed suspicious to our moderators. There are several things you can do to ensure your profile is not rejected next time:
- Post a picture. It must be a picture of yourself, with your face clearly visible. No nudity or private contact information on photos is allowed.
- Write a longer description. A profile with no description (or a meaningless or obscene one) will be rejected.
- Enter your private contact information (such as email, phone number) only in the fields specifically provided for it.
- Choose the country in which you are located at the time. If you normally live somewhere else, you can indicate that in your description.
- Provide your phone number.
Please visit this page.
If you have a passport that does not expire for least six months after the dates of your travel, we will fax you the visa support documents within 11 business days. Then you need to apply to the consulate for the visa. Visa processing to
It is quite safe in
Yes, you can, but you may need a simple adaptor. As far as the customs office is concerned, there are no restrictions on bringing your personal laptop across the Russian border. Standard voltage in
If you are staying in an expensive hotel in a major city, they may have Wi Fi connection. Please check with your hotel first. Needless to say that Wi Fi standard is the same throughout the world so you won't have any problems. If this does not apply to you and you have to use good old dial-up, read on. 1. If you don’t mind using a public computer, there are a lot of Internet cafes in almost every city of the former Soviet republics. Just ask the hotel personnel or a taxi driver. The is usually about $1 per hour. 2. If you want to go online from your own laptop, it may be more difficult. Unfortunately, neither
Yes, but you need an AC adapter. Standard voltage in
It depends on your provider. All European providers use the GSM standard, so if you are from a European country, your phone will work fine in
Russian cell phone providers offer prepaid service only. They do not offer monthly calling plans. Airtime is somewhat expensive, compared to US. Local calls are 5 to 15 cents a minute, long distance calls are 15-80 cents a minute. International calls can be as high as $3 per minute. Calls made from 9 PM to 6 AM are about twice cheaper than daytime calls. You can prepay any amount at any wireless store or any bank. There are also special machines in most supermarkets which accept payments for cellular service. They have an English interface as well.
There are a few cellular service providers on the Russian market, and we are reluctant to recommend a specific one, but if we absolutely must recommend one to a foreign traveller, we’d go with "MTS". It's not the cheapest one, but it seems to be the largest, has the best coverage and has wireless stores everywhere. Plus, it also operates in
In most cases, you need to dial 011 if you are in the
Remember, if you get stuck, you can always call our bilingual operator/interpreter toll-free 1-866-974-6453 and have her dial the number for you. She will stay online and will interpret your conversation real time.
Normally, you do need a visa in order to enter the
If you are in the
Note. The price estimates and visa kits are for the
IMPORTANT: Never send money to people you have never met in person, and even if you have met them, exercise common sense before you trust them with significant funds. Internet scams are common these days, including various visa and ticket scenarios. A lady may claim that she can get her visa and / or plane ticket and be on her way to you if you only send her or some intermediary (like her agency, or a travel company) a certain amount (usually 2-4 thousand dollars). 99.9% of such claims are fake. If you are asked for money under any excuse, please contact us for advice before you send it.
Generally you won't be able to bring a woman here until you have met her in person. Her chances of getting a "tourist" or "guest" visa to the
After you have met her in person, you need to file a petition with USCIS, known as form I-
Most likely she will not have the funds needed to buy her plane ticket to the
Once she arrives, she can stay in the
When you do get married, you will need to apply for a permanent resident status for her. There is a special form for that, and an application fee. When you get to that point, you can give us a call. This is going to set you back about $800 in fees and required medical tests, if you fill out the forms by yourself.
You should not have any problems with most of the immigration forms, but in certain matters you may require the assistance of an immigration attorney.
The actual process should take place within 2 weeks from the time she applies at the US Consulate in her home country, if there are no complications. That does not include filing your petition.
It can if you are a
It is recommended to bring your bride to the